How we work out the hours.
The estimate is built from sector averages and your own numbers. It is a starting point; your hours log replaces it with fact.
The reference charity
No UK dataset publishes headcount by function for charities under £10m, so we model one: income £1m, 15 paid staff (12 FTE), 80 volunteers, 8 trustees. About 4.6 FTE of that charity goes on back office and fundraising. Each playbook carries the hours that function takes in that charity and the share current AI tools can take with a person approving.
| Playbook | Hours a year (reference) | Share AI can take | Scales with |
|---|---|---|---|
| Voice: social media and newsletter | 660 | 85% | Team size |
| Grant applications | 825 | 65% | Income |
| Funder reports | 495 | 65% | Income |
| Bookkeeping and management accounts | 660 | 60% | Paid staff |
| Board papers, policies, annual return | 495 | 65% | Trustees |
| Volunteer rota and records | 495 | 50% | Volunteers |
| Donor thank-yous | 495 | 55% | Income |
| Inbox, phone and suppliers | 495 | 55% | Paid staff |
| Case notes and referrals | 495 | 60% | Paid staff |
| Recruitment pack | 330 | 55% | Paid staff |
| Objectives and appraisals | 330 | 35% | Paid staff |
| Contract bids | 330 | 55% | Income |
| IT and data protection | 330 | 50% | Paid staff |
| Gift Aid | 165 | 75% | Income |
| Payroll checks | 165 | 40% | Paid staff |
| Health and safety | 165 | 45% | Volunteers |
The score
score = hours_released × ease × (1 + pain) hours_released = reference hours × your scaling × share AI can take (halved if you marked that zone "not yet") ease = 1.0 with a system Claude connects to (Microsoft 365, Google Workspace, Xero) · 0.7 to 0.9 with an export · 0.5 with nothing in place pain = 1 if you named the task on the "where the time goes" screen
Missing safeguarding or data protection policies, and any function nobody owns, go to the top whatever the score. The headline number is the sum of the "this month" and "next three months" playbooks.
Legal thresholds
England and Wales, financial years ending on or after 30 September 2026: annual return from £10k income; accounts filed from £25k; independent examination above £40k; accruals accounts and a qualified examiner above £500k; audit above £1.5m. Fundraising Regulator levy from £100k of fundraising spend. Scotland (OSCR) and Northern Ireland differ; the plan notes this.
Sources
- Charity Commission: charities by income band; Annual Return 2024 analysis
- NCVO UK Civil Society Almanac 2024 (income, spending, workforce, volunteering)
- Taken on Trust: trustee time; ACEVO Pay and Equalities 2025
- Bridgespan: Pay What It Takes; CIPD HR ratios 2023
- Giving Evidence: cost of applying to foundations; Brevio: grant application burden; Cause4: success rates
- CAF: unclaimed Gift Aid; HMRC: GASDS
- GOV.UK: charity accounts thresholds; Fundraising Regulator fees; Fundraising Regulator AI guidance
- Charity Digital Skills Report 2026; NCVO Time Well Spent 2023; CFG Charity Banking Report 2026
Charity in a Box